Shipping & delivery

At DŪSTAR Apparel, many of our products are custom-made, decorated, or produced specifically for you. We work hard to get every order completed accurately and delivered as quickly as possible.

Processing & Production Times

Processing and production times vary depending on the product, decoration method, order size, and whether the item is custom or made to order.

Estimated production times provided on product pages, quotes, invoices, or order confirmations are estimates and are not guaranteed delivery dates.

Orders requiring artwork approval, sizing confirmation, personalization, or other customer-provided information will not enter production until all required information and approvals have been received.

Production timelines may also be affected by product availability, supplier delays, high-volume periods, or circumstances outside of DŪSTAR Apparel's control.

Shipping

Once your order has been completed and shipped, you will receive tracking information when available.

Shipping transit time is separate from our production time. Carrier delivery estimates begin once the package has been accepted by the shipping carrier.

DŪSTAR Apparel is not responsible for shipping delays caused by carriers, weather, incorrect addresses, service disruptions, or other circumstances outside of our control.

Delivery Dates

If you need an order by a specific date, please let us know before placing your order.

We will make every reasonable effort to meet requested deadlines, but a requested event, game, tournament, holiday, or other date is not considered guaranteed unless DŪSTAR Apparel has specifically confirmed the deadline in writing.

Expedited production or shipping may be available for some orders and may require an additional charge.

Local Pickup

Local pickup may be available for select orders.

When your order is ready, you will receive pickup instructions. Please do not arrive for pickup until you have received confirmation that your order is complete and ready.

Team & Group Orders

Team stores, group orders, preorder campaigns, and bulk orders may be produced after the applicable ordering window closes.

Because these orders are often produced together, individual orders may not ship immediately after being placed.

Any estimated production or delivery schedule specific to the team or organization will be communicated on the store page or with the order information.

Multiple Items

Orders containing multiple products may be held until all items are complete so they can be shipped together.

In some circumstances, DŪSTAR Apparel may choose to ship an order in multiple packages.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost, Stolen, or Damaged Packages

If your tracking information shows a package as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.

If a package appears to have been lost or damaged in transit, contact us as soon as possible so we can help determine the appropriate next steps.

DŪSTAR Apparel cannot guarantee replacement of packages confirmed as delivered by the carrier.

Questions About Your Order

If you have questions regarding the status, shipping, or delivery of your order, please contact DŪSTAR Apparel and include your order number or project information whenever possible.

We appreciate your business and your patience while we create your order.

DŪSTAR Apparel

Made with purpose. Built for you.