Returns & refunds

At DŪSTAR Apparel, we take pride in producing quality apparel and merchandise. We want every customer to be satisfied with their purchase. Because many of our products are custom-made, decorated, or produced specifically for an organization, our return and refund policies vary by product type.

Custom & Made-to-Order Products

All custom-printed, embroidered, personalized, and organization-branded merchandise is considered final sale once production begins.

We cannot accept returns or exchanges for:

• Incorrect sizes ordered by the customer
• Changes in personal preference
• Personalized names, numbers, or custom designs
• Team, school, or organization apparel produced to order
• Items that have been worn, washed, or altered

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Presale & Fundraising Items

Presale merchandise is produced based on orders collected during a designated ordering period.

• Orders may be canceled before the presale closes, provided production or purchasing has not begun.
• Once a presale closes and production begins, all sales are final.
• Estimated production and delivery timelines are provided when available and may vary.
• If an item becomes unavailable or an order cannot be fulfilled, we will offer an appropriate replacement or a full refund for the affected item.

Standard, Non-Custom Merchandise

Eligible standard merchandise that has not been personalized or decorated may be returned within 14 days of delivery, provided it is unused, unworn, unwashed, and in its original condition.

Customers are responsible for return shipping costs unless the return results from an error on our part. Original shipping charges are nonrefundable except where required by law or when the return is due to our error.

Damaged, Defective, or Incorrect Items

We stand behind our workmanship.

If your order arrives damaged, defective, or different from what you ordered due to our error, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the affected item.

We will review the issue and arrange a correction, replacement, or refund as appropriate, at no additional cost when the error is ours.

These reporting guidelines do not limit any rights provided by applicable law.

Order Changes & Cancellations

If you need to modify or cancel an order, contact us as soon as possible.

Changes and cancellations may be accommodated before purchasing, decoration, or production begins. Once an order enters production, changes and cancellations are not guaranteed.

Refund Processing

Approved refunds are issued to the original payment method whenever possible.

Refunds generally appear within 5–10 business days after processing, depending on your payment provider or financial institution.

How to Request Assistance

For returns, order issues, or refund requests, please contact DŪSTAR Apparel through the contact information provided on your order confirmation.

Please include your order number and a brief explanation of your request.

We appreciate your business and the opportunity to create something great for your team, organization, or event.

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DŪSTAR Apparel**

Made with purpose. Built for you.